M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

Exercise 63

Scenario: Apex Manufacturing Company
Safety representatives in each of the six plants of Apex Manufacturing Company need to communicate to each other every week the number and type of health and safety incidents in their plant. Each representative has a safety reporting document where he or she checks off the type and number of infractions during the previous week.
If these incidents are well known to other representatives so there are rarely any surprises. This weekly communication calls for:
A) a channel with high media richness.
B) high emotional contagion in communication.
C) the use of nonverbal communication.
D) increased number of face-to-face meetings.
E) relatively low media richness.