M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

Exercise 80

Scenario: Rolling, Inc.
Senior executives at Rolling, Inc., a large tire company, learned that a line of tires had a tendency to fall apart in very warm weather. This resulted in several vehicle accidents in the Middle East and South America. However, the executives did not hear about these problems until several weeks after they were known to lower-level managers. Although the senior executives encourage staff to communicate openly, the lower-level staff held back the information for fear that they might lose their jobs.
Which communication concept best describes this communication situation?
A) Media richness
B) Filtering
C) Persuasive communication
D) Flaming
E) Information overload