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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960 Exercise 89
Scenario: Rolling, Inc.
Senior executives at Rolling, Inc., a large tire company, learned that a line of tires had a tendency to fall apart in very warm weather. This resulted in several vehicle accidents in the Middle East and South America. However, the executives did not hear about these problems until several weeks after they were known to lower-level managers. Although the senior executives encourage staff to communicate openly, the lower-level staff held back the information for fear that they might lose their jobs.
What should managers do to overcome this kind of problem?
A) Use more jargon in the organization
B) Create a culture of candor
C) Increase the use of low richness channels of communication
D) Rely more heavily on the grapevine
E) Increase emotional contagion
Senior executives at Rolling, Inc., a large tire company, learned that a line of tires had a tendency to fall apart in very warm weather. This resulted in several vehicle accidents in the Middle East and South America. However, the executives did not hear about these problems until several weeks after they were known to lower-level managers. Although the senior executives encourage staff to communicate openly, the lower-level staff held back the information for fear that they might lose their jobs.
What should managers do to overcome this kind of problem?
A) Use more jargon in the organization
B) Create a culture of candor
C) Increase the use of low richness channels of communication
D) Rely more heavily on the grapevine
E) Increase emotional contagion
Explanation
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Verified
Creating a culture of candor would encou...
M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
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