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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960 Exercise 122
Scenario: Shanti's Workshop
Shanti recently went to a communication workshop to help improve her workplace performance. She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker. She learned techniques regarding maintain eye contact and sending back channel signals to show interest.
When Shanti attempts to empathize with the speaker, this is known as:
A) Sensing
B) Evaluating
C) Understanding
D) Responding
E) Identification
Shanti recently went to a communication workshop to help improve her workplace performance. She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker. She learned techniques regarding maintain eye contact and sending back channel signals to show interest.
When Shanti attempts to empathize with the speaker, this is known as:
A) Sensing
B) Evaluating
C) Understanding
D) Responding
E) Identification
Explanation
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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
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