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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960 Exercise 35
Scenario: Trendy Fashions
Trendy Fashions, a large retail chain, is experiencing conflict and organizational politics amongst its managers. The company's customer service ratings are suffering and managers are pointing to other departments as the cause of the problem. The conflicts and politics are further contributing to the customer service problems. The CEO of this chain just heard about the appreciative inquiry process and thinks this might be a good technique to improve this situation. He needs more information on this process.
One reason the CEO's idea of using an appreciative inquiry approach might be successful is that this approach takes the organization from "what is" to ultimately:
A) "what should be."
B) "what could be."
C) "what might be."
D) "what cannot be."
E) "what will be."
Trendy Fashions, a large retail chain, is experiencing conflict and organizational politics amongst its managers. The company's customer service ratings are suffering and managers are pointing to other departments as the cause of the problem. The conflicts and politics are further contributing to the customer service problems. The CEO of this chain just heard about the appreciative inquiry process and thinks this might be a good technique to improve this situation. He needs more information on this process.
One reason the CEO's idea of using an appreciative inquiry approach might be successful is that this approach takes the organization from "what is" to ultimately:
A) "what should be."
B) "what could be."
C) "what might be."
D) "what cannot be."
E) "what will be."
Explanation
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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
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