Fundamental Accounting Principles 22th Edition by John Wild ,Ken Shaw,Barbara Chiappetta

Exercise 56

(This serial problem began in Chapter 1 and continues through most of the book. If previous chapter segments were not completed, the serial problem can begin at this point. It is helpful, but not necessary, to use the Working Papers that accompany the book.)
Santana Rey's two departments, computer consulting services and computer workstation furniture manufacturing, have each been profitable. Santana has heard of the balanced scorecard and wants you to provide details on how it could be used to measure performance of her departments.
Required
1. Explain the four performance perspectives included in a balanced scorecard.
2. For each of the four performance perspectives included in a balanced scorecard, provide examples of measures Santana could use to measure performance of her departments.