Cost Management: A Strategic Emphasis 7th Edition by Edward Blocher,David Stout ,Paul Juras,Gary Cokins

Exercise 26

Productivity and Quality Improvement in Retail Most manufacturers have long adopted quality improvement techniques to reduce or eliminate errors, defects, and waste and speed the flow of product to the consumer. Many retailers are now following the lead. For example, Best Buy was able to save approximately $20 million through a quality improvement program that streamlined the installation of appliances. Target has also adopted quality improvement as a means of reducing waste and cost in its retail operations.
Required How does quality improvement as described above differ from productivity