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Cost Management: A Strategic Emphasis 7th Edition by Edward Blocher,David Stout ,Paul Juras,Gary Cokins
Edition 7ISBN: 978-0077733773Cost Management: A Strategic Emphasis 7th Edition by Edward Blocher,David Stout ,Paul Juras,Gary Cokins
Edition 7ISBN: 978-0077733773 Exercise 49
"Total perceived quality" (i.e., total customer satisfaction with a product or service) can be defined as the difference between
A) "Design specifications" and "customer expectations"
B) "Customer expectations" and "performance quality"
C) "Performance quality" and "quality design"
D) "Actual performance" (of the product or service) and "customer expectations"
A) "Design specifications" and "customer expectations"
B) "Customer expectations" and "performance quality"
C) "Performance quality" and "quality design"
D) "Actual performance" (of the product or service) and "customer expectations"
Explanation
Verified
Verified
Customer expectation of overall quality ...
Cost Management: A Strategic Emphasis 7th Edition by Edward Blocher,David Stout ,Paul Juras,Gary Cokins
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