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Quality & Performance Excellence 6th Edition by James Evans
Edition 6ISBN: 978-0324827064Quality & Performance Excellence 6th Edition by James Evans
Edition 6ISBN: 978-0324827064 Exercise 7
Cite an example in which you did not purchase a product or service because it lacked "dissatisfiers" as defined in the chapter. Cite another example in which you received some "exciters/delighters" that you did not expect.
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Quality & Performance Excellence 6th Edition by James Evans
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