Quality & Performance Excellence 6th Edition by James Evans

Exercise 31

Discuss the implications of the- following , statements with respect to introducing TQ principles in a college classroom.38 Do you agree with them How do they reflect TQ principles What changes in Traditional learning approaches would they require for both students and instructors
a. Embracing a customer focus doesn't mean giving students all As and abandoning standards.
b. If students fail, the system has failed.
c. Faculty members are customers of those who teach prerequisites.
d. Treating students as customers means allowing students to choose not to come to class.
e. Completing the syllabus is not a measure of success.
f. New and tenured instructors should visit each other's classrooms.
g. Eliminate performance appraisals based on classroom evaluations.
h. No matter how good the test, luck will be involved.