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Quality & Performance Excellence 6th Edition by James Evans
Edition 6ISBN: 978-0324827064Quality & Performance Excellence 6th Edition by James Evans
Edition 6ISBN: 978-0324827064 Exercise 10
What is the difference between customer satisfaction and customer loyalty Why is it important to distinguish between these two concepts
Explanation
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Customer satisfaction is when a customer...
Quality & Performance Excellence 6th Edition by James Evans
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