Quality & Performance Excellence 6th Edition by James Evans

Exercise 7

Below are listed some key principles of TQ. Describe what steps a company could take upstream in the supply chain to practice these principles.
a. customer-driven quality
b. built-in quality at the source
c. management by fact
d. a focus on prevention rather than detection
e. process focus
f. striving for zero defects
g. continuous improvement
h. making quality everyone's responsibility