Quality & Performance Excellence 6th Edition by James Evans

Exercise 17

William Scherkenbach, a quality expert and Deming disciple, states: "If management is to improve their organization, they must change the process. This means that they cannot accept conference room promises, but must work directly with their people on the process, the how and the why. During this period of transition, everyone must be willing to learn…. No one is too senior to be involved in the how." Do you agree or disagree Why