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Business Communication 8th Edition by Amy Newman,Scot Ober
Edition 8ISBN: 978-1111533168Business Communication 8th Edition by Amy Newman,Scot Ober
Edition 8ISBN: 978-1111533168 Exercise 19
Observe someone listening.
Working in groups of three, have one person talk about a difficult decision he or she needs to make. As he or she describes the situation, have a second person listen, using skills discussed in this chapter. The listener does not need to give advice or help the speaker solve the problem; he or she merely needs to listen. The third person in your group should take notes on how the listener uses the skills in Figure.
After about five minutes of conversation, have both the speaker and observer give feedback to the listener. Which skills were used most effectively, and which skills could the listener improve?
If you have time, switch roles so everyone has a chance to practice listening skills.
Working in groups of three, have one person talk about a difficult decision he or she needs to make. As he or she describes the situation, have a second person listen, using skills discussed in this chapter. The listener does not need to give advice or help the speaker solve the problem; he or she merely needs to listen. The third person in your group should take notes on how the listener uses the skills in Figure.
After about five minutes of conversation, have both the speaker and observer give feedback to the listener. Which skills were used most effectively, and which skills could the listener improve?
If you have time, switch roles so everyone has a chance to practice listening skills.
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Business Communication 8th Edition by Amy Newman,Scot Ober
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