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Business Communication 8th Edition by Amy Newman,Scot Ober
Edition 8ISBN: 978-1111533168Business Communication 8th Edition by Amy Newman,Scot Ober
Edition 8ISBN: 978-1111533168 Exercise 24
Revise an email gone wrong.
When you read this email, you'll know that it was sent in anger. (This is adapted from a real email for a similar situation.)
First, discuss the issues in class. What went wrong? How would the audience (university employees) likely have reacted to this message? What was the intended communication objective? Did it likely achieve that objective?
Next, revise the message. The request is legitimate, but the approach and tone are not. Also consider the timing. How much time will people need to file or delete messages from their inboxes (probably more than one day)?
Finally, compare your version with two others in class. How do they differ? What are the best parts of each version?
When you read this email, you'll know that it was sent in anger. (This is adapted from a real email for a similar situation.)
First, discuss the issues in class. What went wrong? How would the audience (university employees) likely have reacted to this message? What was the intended communication objective? Did it likely achieve that objective?
Next, revise the message. The request is legitimate, but the approach and tone are not. Also consider the timing. How much time will people need to file or delete messages from their inboxes (probably more than one day)?
Finally, compare your version with two others in class. How do they differ? What are the best parts of each version?
Explanation
Verified
Verified
Revision of an email means making it mor...
Business Communication 8th Edition by Amy Newman,Scot Ober
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