Business Communication 8th Edition by Amy Newman,Scot Ober

Exercise 2

Write a complaint letter to a business owner.
Think about a negative customer service experience you had recently. Write a letter to the business owner or the company's customer service department explaining what happened. Be sure to use a credible tone and specific examples to persuade the owner that your experience is valid.
Also find a way to encourage a response from the company. You may ask for reasonable compensation, if appropriate.