Business Communication 8th Edition by Amy Newman,Scot Ober

Exercise 4

Give feedback on someone else's letter.
After you complete Exercise 15, switch letters with a partner. Imagine that you're the business owner receiving this complaint. Use the following form to give feedback to your partner. Circle a rating for each question.

Exercise 15
Write a complaint letter to a business owner.
Think about a negative customer service experience you had recently. Write a letter to the business owner or the company's customer service department explaining what happened. Be sure to use a credible tone and specific examples to persuade the owner that your experience is valid.
Also find a way to encourage a response from the company. You may ask for reasonable compensation, if appropriate.