Business Communication 8th Edition by Amy Newman,Scot Ober

Exercise 16

Use secondary sources to write a report about typing skills.
You are the director of training for an aerospace firm located in Seattle. Your manager, Charles R. Underwood, vice president of human resources, is concerned that so many of the firm's 2,000 employees use their computers for hours each day but still do not know how to touch-type. He believes the hunt-and-peck method is inefficient and increases the possibility of making errors when inputting data, thus lowering the data's reliability.
He has asked you to recommend a software program that teaches the user how to type. He is specifically interested in a program that is geared to adults, is educationally sound, and can be learned on an individual basis without an instructor present.
Identify and evaluate three to five keyboarding software programs that meet these criteria, and write a report recommending the best one to Underwood. Justify your choice.