Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler

Exercise 16

Smart businesses want to know what their customers and clients are saying about their products and services. Many websites can help them do so.
Check some of the common sites for customer comments. Here is a list to get you started:
http://www.amazon.com
http://www.angieslist.com
http://getsatisfaction.com
http://www.my3cents.com
http://www.suggestionbox.com
http://www.thesqueakywheel.com
http://www.yelp.com
What does each site do What are good features of each site What are drawbacks
As your instructor directs,
a. Discuss your findings in an e-mail to your instructor.
b. Share your findings in small groups.
c. As a group, make a presentation to your classmates.