Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler

Exercise 24

Evaluating You-Attitude and Positive Emphasis at IRS
The IRS has a page called "Where's My Refund " In 2007, the page read like this:
"Where's My Refund "
"You filed your tax return and you're expecting a refund. You have just one question and you want the answer now- Where's My Refund "
"Whether you split your refund among several accounts, opted for direct deposit to one account or asked IRS to mail you a check, you can track your refund through this secure Web site. You can get refund information even if you filed just to request the telephone excise tax refund."
"To get to your personal refund information, be ready to enter your:"
Social Security Number (or IRS Individual Taxpayer Identification Number)
Filing status (Single, Married Filing Joint Return, Married Filing Separate Return, Head of Household, or Qualifying Widow(er))
Exact refund amount shown on your return
"If you don't receive your refund within 28 days from the original IRS mailing date shown on Where's My Refund , you can start a refund trace online."
If Where's My Refund shows that IRS was unable to deliver your refund, you can change your address online.
" Where's My Refund will prompt you when these features are available for your situation."
"Okay now, Where's My Re-fund "
Now read their current "Where's My Refund" page on their website. What changes have they made Which version has more you-attitude and positive emphasis Which version do you like better Why Write your answers in a memo to your instructor or classmates.
Quoted from "Where's My Refund " U.S. Department of the Treasury, updated April 6, 2011, http://www.irs.gov/individuals/article/0,,id=96596,00.html.