Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler

Exercise 6

Go to a business on campus or in your community where you can observe customer service for a half hour. Make sure you observe at least three different kinds of service.
Where did you go Why
What categories of service did you observe
What examples of good service did you see
What examples of service that could be improved did you see How would you improve it
If you were the manager of the business, what changes would you make to impact customer service
Write an e-mail to your instructor containing your findings.