Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler

Exercise 10

Ask someone to follow a set of instructions or to fill out a form. (Consider consumer instructions, forms for financial aid, and so forth.) As an alternative, you also might test a document you've created for a course.
Time the person. How long does it take Is the person able to complete the task
Observe the person. Where does he or she pause, reread, seem confused
Interview the person. What parts of the document were confusing
As your instructor directs,
a. Discuss the changes needed with a small group of classmates.
b. Write an e-mail to your instructor evaluating the document and explaining the changes that are needed. Include the document as an attachment to your e-mail.
c. Write to the organization that produced the document recommending necessary improvements.
d. In an oral presentation to the class, evaluate the document and explain what changes are needed.