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Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler
Edition 10ISBN: 978-0077419530Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler
Edition 10ISBN: 978-0077419530 Exercise 17
Discussing an Ethics Situation : Fired for an E-mail
"[In November 2006] Justen [sic] Deal, a 22-year-old Kaiser Permanente employee, blasted an email throughout the giant health maintenance organization. His message charged that HealthConnect-the company's ambitious $4 billion project to convert paper files into electronic medical records-was a mess.
"In a blistering 2,000-word treatise, Mr. Deal wrote: 'We're spending recklessly, to the tune of over $1.5 billion in waste every year, primarily on HealthConnect....
"'For me, this isn't just an issue of saving money,' he wrote. 'It could very well become an issue of making sure our physicians and nurses have the tools they need to save lives.'"
Mr. Deal, who had believed he would be protected by Kaiser's policy encouraging people to report ethical problems, was fired. The CIO resigned, although the HMO said the timing was a coincidence. The appropriate California watchdog agency is now monitoring the system, and the Los Angeles Times ran a story with some of the same criticisms Mr. Deal had made.
Would you risk your job for an ethics issue this large A smaller ethics issue How could Mr. Deal have handled differently the problem he saw
Quoted from Rhonda L. Rundle, "Critical Case: How an Email Rant Jolted a Big HMO: A 22-Year-Old's Tirade Made Trouble for Kaiser. Mr. Deal Got Fired, Famous," Wall Street Journal, April 24, 2007. Copyright 2007 by Dow Jones Company, Inc. Reproduced with permission of Dow Jones Company, Inc. via Copyright Clearance Center.
"[In November 2006] Justen [sic] Deal, a 22-year-old Kaiser Permanente employee, blasted an email throughout the giant health maintenance organization. His message charged that HealthConnect-the company's ambitious $4 billion project to convert paper files into electronic medical records-was a mess.
"In a blistering 2,000-word treatise, Mr. Deal wrote: 'We're spending recklessly, to the tune of over $1.5 billion in waste every year, primarily on HealthConnect....
"'For me, this isn't just an issue of saving money,' he wrote. 'It could very well become an issue of making sure our physicians and nurses have the tools they need to save lives.'"
Mr. Deal, who had believed he would be protected by Kaiser's policy encouraging people to report ethical problems, was fired. The CIO resigned, although the HMO said the timing was a coincidence. The appropriate California watchdog agency is now monitoring the system, and the Los Angeles Times ran a story with some of the same criticisms Mr. Deal had made.
Would you risk your job for an ethics issue this large A smaller ethics issue How could Mr. Deal have handled differently the problem he saw
Quoted from Rhonda L. Rundle, "Critical Case: How an Email Rant Jolted a Big HMO: A 22-Year-Old's Tirade Made Trouble for Kaiser. Mr. Deal Got Fired, Famous," Wall Street Journal, April 24, 2007. Copyright 2007 by Dow Jones Company, Inc. Reproduced with permission of Dow Jones Company, Inc. via Copyright Clearance Center.
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Ethics is all about differencing between...
Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler
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