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Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler
Edition 10ISBN: 978-0077419530Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler
Edition 10ISBN: 978-0077419530 Exercise 11
Revising a Negative Message
Rewrite the following negative message:
Dear Madam:
Unfortunately, because you have not paid your account for the last three months, we have absolutely NO CHOICE but to turn off your heat soon. We know that winter is upon us and it's a horrible time to be without heat, but you really brought this on yourself.
Next time, we recommend PAYING your bills ON TIME.
If you get us your outstanding payments soon, you can keep your heat.
As always, we appreciate your business and value you as our customer.
Sincerely,
WarmHomes Customer Service Team
Rewrite the following negative message:
Dear Madam:
Unfortunately, because you have not paid your account for the last three months, we have absolutely NO CHOICE but to turn off your heat soon. We know that winter is upon us and it's a horrible time to be without heat, but you really brought this on yourself.
Next time, we recommend PAYING your bills ON TIME.
If you get us your outstanding payments soon, you can keep your heat.
As always, we appreciate your business and value you as our customer.
Sincerely,
WarmHomes Customer Service Team
Explanation
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Writing negative messages is not a cake ...
Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler
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