Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler

Exercise 24

Complaining about the Dead
You are traveling on a first-class flight from New Delhi to London. When you wake, you find the corpse of a woman, who died in the economy section of the airplane, sitting next to you. After flagging down the flight attendant, you're told the crew moved the woman who died so her family could have some privacy to grieve. They could not put the body in the aisle or the attendant station for safety reasons. Needless to say, you're appalled by the situation.
As your instructor directs,
Write a complaint letter to the airline.
Write an apology letter from the perspective of the airline who has just received your complaint.
Source: Jennifer Quinn, "Passenger Dies on International Flight, Body Moved to First-Class Cabin," Associated Press Archive, March 19, 2007.