Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler

Exercise 5

Use the following list to jog your memory about what you've done. For each item, give three or four details as well as a general statement.
Describe a time when you
1. Used facts and figures to gain agreement on an important point.
2. Identified a problem that a group or organization faced and developed a plan for solving the problem.
3. Made a presentation or a speech to a group.
4. Won the goodwill of people whose continued support was necessary for the success of some longterm project or activity.
5. Interested other people in something that was important to you and persuaded them to take the actions you wanted.
6. Helped a group deal constructively with conflict.
7. Demonstrated creativity.
8. Took a project from start to finish.
9. Created an opportunity for yourself in a job or volunteer position.
10. Used good judgment and logic in solving a problem.
As your instructor directs,
a. Identify which job(s) each detail is relevant for.
b. Identify which details would work well on a résumé.
c. Identify which details, further developed, would work well in a job letter.