Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler

Exercise 12

One of the keys to preparing an engaging presentation is finding interesting points to share with your audience, either in the form of personal anecdotes to create rapport and build goodwill, or in the form of interesting facts and figures to establish your ethos as a presenter. For each of the following topics, prepare one personal anecdote based on your own experience, and research one interesting fact to share with your audience.
1. Why people need to plan.
2. Dealing with change.
3. The importance of lifelong learning.
4. The importance of effective communication.
5. The value of good customer service.
6. The value of listening.
As your instructor directs,
a. Share your points of interest with a small group of students, and critique each other's work.
b. Turn in your stories in an e-mail to your instructor.
c. Make a short (one- to two-minute) oral presentation featuring your story and fact(s) for one of the assignment topics.