Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler

Exercise 18

Listen to a speaker talking about a controversial subject. (Go to a talk on campus or in town, or watch a speaker on a TV show like Face the Nation or 60 Minutes. ) Observe
About how many questions does the speaker answer
What is the format for asking and answering questions
Are the answers clear Responsive to the question Something that could be quoted without embarrassing the speaker and the organization he or she represents
How does the speaker handle hostile questions Does the speaker avoid getting angry Does the speaker retain control of the meeting How
If some questions were not answered well, what (if anything) could the speaker have done to leave a better impression
Did the answers leave the audience with a more or less positive impression of the speaker Why
As your instructor directs,
a. Share your evaluation with a small group of students.
b. Present your evaluation formally to the class.
c. Summarize your evaluation in an e-mail to your instructor.