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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 17
Define the following terms:
a. quality assurance
b. total quality
c. performance excellence
d. competitive advantage
a. quality assurance
b. total quality
c. performance excellence
d. competitive advantage
Explanation
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Quality assurance:
Quality assurance re...
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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