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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 52
A person who runs an auto repair shop related that he routinely washes cars or changes the oil for his best customers at no charge. What are the benefits of such a policy?
Explanation
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Customer satisfaction refers to the outc...
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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