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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 82
Gather several customer satisfaction surveys or comment cards from local establishments. Analyze them as to their ability to lead to actionable information that will help the organization, and propose any improvements or redesign you deem appropriate.
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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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