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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 19
You have undoubtedly made numerous purchases in retail clothing stores such as the Gap, Banana Republic, Old Navy, and so on. Develop a customer satisfaction survey based upon the five service quality dimensions discussed in this chapter. You should have at least two questions for each dimension.
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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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