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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 20
What is the Kano model, and what are its implications for quality management?
Explanation
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Quality management:
The quality managem...
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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