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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 59
In the context of a fast-food restaurant, make a list of different characteristics that might describe "freshness." Classify them by means of an affinity diagram. What does your response mean for measuring satisfaction of this attribute?
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Classifying "freshness" in a fast food r...
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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