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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 21
Explain the role of training and empowerment of customer-contact employees in achieving customer satisfaction.
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Role of training and empowerment of cust...
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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