Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay

Exercise 1

Note: Data sets for several problems are available in the Excel workbook C07Data in the Student Companion Site for this chapter. Click on the appropriate worksheet tab as noted in the problem (e.g., Prob. 7-5 , etc.) to access the data.
A hospital developed a design process consisting of the following steps: Plan, Design, Measure, Assess, and Improve. Below is a list of specific activities that comprise these five steps in random order. Place the activities in the most appropriate order within the correct step of the design process.
Pilot or test design
Submit proposal
Define measures to assess design performance
Implement design
Identify potential solutions to reduce out of control conditions
Develop business plan
Disseminate improvements throughout the organization
Monitor process performance
Select the best solution to improve control
Identify out-of-control conditions
Propose new concept
Create design to meet requirements
Identify new improvement opportunities
Monitor the new process design
Implement the best solution to improve control Verify proposal alignment with strategic objectives
Establish design team
Identify causes of out of control conditions
Analyze causes
Identify and validate customer requirements
Identify and evaluate best practices