Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay

Exercise 11

Note: Data for many of the problems in this chapter can be found in the Excel workbook C08Data.xlsx on the Student Companion Site. Click on the appropriate worksheet tab as noted in the problem (e.g., Prob. 8-6, etc.) to access the data.
Boardwalk Electronics manufactures 300,000 circuit boards per month. A random sample of 3,000 boards is inspected every week for five characteristics. During a recent week, three defects were found for one characteristic, and two defects each were found for the other four characteristics. If these inspections produced defect counts that were representative of the population, what are the dpmo's for the individual characteristics and what is the overall dpmo for the boards?