Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay

Exercise 63

Note: Data for many of the problems in this chapter can be found in the Excel workbook C08Data.xlsx on the Student Companion Site. Click on the appropriate worksheet tab as noted in the problem (e.g., Prob. 8-6, etc.) to access the data.
PharmaSuiyica, Inc., a mail-order prescription drug vendor, measured the number of defects per standard 200 line order being picked in their distribution center. Construct a c -chart for data in the table in the worksheet Prob. 8-47 in the C08Data.xlsx file and interpret the results.