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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 56
Suggest a set of CTQs that might influence overall service satisfaction for service at an automobile dealership.
Explanation
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Factors that influence service satisfact...
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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