Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay

Exercise 62

Note: Data sets for many problems in this chapter are available in the Excel workbook C09Data.xlsx on the Student Companion Site. Click the appropriate worksheet tab as noted in the problem ( e.g. Prob. 9-12, etc.) to access the data. We also recommend using the ASQ Learn about Quality Excel templates noted in this chapter to facilitate your solutions to appropriate problems.
A flowchart for a hospital pre-admission testing process is shown in Figure 9.25. Determine the important quality characteristics inherent in this process and suggest possible improvements.
FIGURE 9.25 Flowchart for a Hospital Pre-Admission Test (PAT) Process (Problem 7)

Source: Todd Creasy and Sarah Ramey, ?Don't Lose Patients,? Quality Progress , February 2013, 42-49.