Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay

Exercise 9

Note: Data sets for many problems in this chapter are available in the Excel workbook C09Data.xlsx on the Student Companion Site. Click the appropriate worksheet tab as noted in the problem ( e.g. Prob. 9-12, etc.) to access the data. We also recommend using the ASQ Learn about Quality Excel templates noted in this chapter to facilitate your solutions to appropriate problems.
The times required for trainees in an electronics course at ElecktronTech to assemble a component used in a computer were measured. These are provided in the worksheet Prob. 9-13. Construct a histogram of the data. What recommendations for improvement would you give the course instructor?