Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay

Exercise 19

Note: Data sets for many problems in this chapter are available in the Excel workbook C09Data.xlsx on the Student Companion Site. Click the appropriate worksheet tab as noted in the problem ( e.g. Prob. 9-12, etc.) to access the data. We also recommend using the ASQ Learn about Quality Excel templates noted in this chapter to facilitate your solutions to appropriate problems.
The times required to prepare standard-size packages for shipping at Packman Shipping Company were measured. The packers were divided into two equal groups of 20 people, each, having similar experience in packing. These data are provided in the worksheet Prob. 9-14. Construct a scatter diagram for these data. What recommendations for improvement would you give the section leader, based on your findings?