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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 33
Interview managers at a local airline, hospital, governmental agency, or police department to determine what types of performance measures or indicators they use. Can you construct a balanced scorecard for them?
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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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