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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 9
Many restaurants and hotels use "tabletop" customer satisfaction surveys. Find several of these from local businesses. What internal performance indicators might be good leading indicators for the customer satisfaction items in the surveys?
Explanation
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Importance of tabletop customer surveys ...
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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