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Business Communication 9th Edition by Amy Newman
Edition 9ISBN: 978-1305081420Business Communication 9th Edition by Amy Newman
Edition 9ISBN: 978-1305081420 Exercise 9
Respond to a child's request for a LEGO set. For two years, James Groccia, an 11-year-old boy with Asperger's Syndrome, saved up for his dream LEGO train set, only to learn that the set had been discontinued. James wrote a letter to LEGO, hoping for the set or a lead to find one.
Imagine that you're a consumer services advisor at LEGO and are sending James the Emerald Night train. Write a letter to James that will accompany the package.
Compare your draft with the actual letter LEGO sent (bit.ly/Vsbk3e). Discuss the similarities and differences in class, paying particular attention to how your message is organized. Which approach works better and why
Imagine that you're a consumer services advisor at LEGO and are sending James the Emerald Night train. Write a letter to James that will accompany the package.
Compare your draft with the actual letter LEGO sent (bit.ly/Vsbk3e). Discuss the similarities and differences in class, paying particular attention to how your message is organized. Which approach works better and why
Explanation
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Verified
To convince the customer regarding the L...
Business Communication 9th Edition by Amy Newman
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