Essentials of Business Analytics 1st Edition by Jeffrey Camm,James Cochran,Michael Fry,Jeffrey Ohlmann ,David Anderson

Exercise 14

Return to the waiting times given for the physician's office in Problem.
a. Considering only offices without a wait tracking system, what is the z -score for the tenth patient in the sample (wait time = 37 minutes)
b. Considering only offices with a wait tracking system, what is the z -score for the sixth patient in the sample (wait time = 37 minutes) How does this z -score compare with the z -score you calculated for part a
c. Based on z -scores, do the data for offices without a wait tracking system contain any outliers Based on z -scores, do the data for offices without a wait tracking system contain any outliers
Problem
Suppose that the average waiting time for a patient at a physician's office is just over 29 minutes. To address the issue of long patient wait times, some physician's offices are using wait-tracking systems to notify patients of expected wait times. Patients can adjust their arrival times based on this information and spend less time in waiting rooms. The following data show wait times (in minutes) for a sample of patients at offices that do not have a waittracking system and wait times for a sample of patients at offices with such systems.

a. What are the mean and median patient wait times for offices with a wait-tracking system What are the mean and median patient wait times for offices without a wait-tracking system
b. What are the variance and standard deviation of patient wait times for offices with a wait-tracking system What are the variance and standard deviation of patient wait times for visits to offices without a wait tracking system
c. Create a box plot for patient wait times for offices without a wait-tracking system.
d. Create a box plot for patient wait times for offices with a wait-tracking system.
e. Do offices with a wait-tracking system have shorter patient wait times than offices without a wait-tracking system Explain.