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Fundamentals of Management 6th Edition by Ricky Griffin
Edition 6ISBN: 978-0538478755Fundamentals of Management 6th Edition by Ricky Griffin
Edition 6ISBN: 978-0538478755 Exercise 11
Given what IDEO found out about hotel guest experiences in its research for Marriott, how might you use each of the following TQM components to improve quality at a mid-market hotel: strategic commitment, employee involvement, technology, and methods?
Explanation
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Mid market hotels can implement quality ...
Fundamentals of Management 6th Edition by Ricky Griffin
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