Human Relations in Organizations: Applications and Skill Building 8th Edition by Robert Lussier

Exercise 33

Personality Conflict Carol is the branch manager of a bank. Two of her employees, Rich and Wonda, came to her and said that they could not work together. Carol asked them why, and they both said, "We have a personality conflict." She asked them to be more specific, and this is what they told her:
RICH : Well, Wonda is very pushy; she tells me what to do all the time, and I let her get away with it because I'm a peace-loving man.
WONDA: That's because Rich is so gullible; he believes anything he is told. I have to look out for him.
RICH : We have different outlooks on life. Wonda believes that if we work hard, we can get ahead in this bank, but I don't agree. I believe you have to be political, and I'm not.
WONDA: That's because I'm motivated and enjoy working.
RICH : Motivated-is that what you call it? She's preoccupied with work. Wonda is rushing all the time, she is impatient, and she always wants to make a contest out of everything.
WONDA: If you were more cooperative, and morale was better, I would not feel stressed the way I do.
RICH : We cannot make decisions together because I am very logical and like to get lots of information, while Wonda wants to make decisions based on what she calls intuition.
WONDA: I thought working here was going to be different. I didn't know I was going to be stuck working with a person who is uncooperative.
RICH : Me? I feel the same way about you.
At this point Carol stopped the discussion.
Answer the following questions. Then in the space between questions, state why you selected that answer.
In statement 6, Wonda states that is the cause of her stress.
A) personality
B) organizational climate
C) management effectiveness
D) job satisfaction