Human Relations in Organizations: Applications and Skill Building 8th Edition by Robert Lussier

Exercise 32

Communication?
In the following dialogue, Chris is the manager and Sandy is the employee.
CHRIS: I need you to get a metal plate ready for the Stern job.
SANDY: OK.
CHRIS: I need a ¾-inch plate. I want a ½-inch hole a little off center. No, you better make it 5?8. In the left corner I need about a 3?8 -inch hole. And on the right top portion, about 7?8 of an inch from the left side, drill a ¼-inch hole. You got it?
SANDY: I think so.
CHRIS: Good, I'll be back later.
Later.
CHRIS: Do you have the plate ready?
SANDY: It's right here.
CHRIS: This isn't what I asked for. I said a ½-inch hole a little off center; this is too much off center. Do it again so it will fit.
SANDY: You're the boss. I'll do it again.
Answer the following questions. Then in the space between questions, state why you selected that answer.
Sandy was an active listener.
a. true
b. false