Human Relations in Organizations: Applications and Skill Building 8th Edition by Robert Lussier

Exercise 46

I've Got a Complaint The following monologue takes place when Lowell storms into the office of his boss, Liza.
LOWELL: ( Speaking in a loud voice, talking fast without stopping. ) Liza, you told me you were giving me a $1-an-hour raise, effective the first of the month. My friend in payroll tells me that you only put through for a half-dollar-an-hour raise. How can you stab me in the back like that? I thought we were friends. You told me I was getting a $1-an-hour raise and I need it. I just went out and bought a new motorcycle, counting on the money to make my payment. My brother is a lawyer and he told me that this is a breach of contract. I'll sue the company for it if you don't give it to me. Am I going to get my $1-an-hour raise the easy way or hard way?
Answer the following questions. Then in the space between questions, state why you selected that answer.
So far, Lowell has handled this situation in an _______ manner.
A) effective
B) ineffective